User Feedback Function Guide

Overview

To provide better service, our Cloud Management Platform features a "User Feedback" module. Whether you encounter technical issues during deployment or have suggestions for platform optimization, you can connect directly with our technical team through this feature.

Key Feedback Types

You can submit the following types of feedback:

- Report technical faults such as device malfunctions, connection drops, or configuration failures.

- Suggest improvements for the cloud platform UI/UX, missing features, or new functionality.

- Inquire about business-related or general non-technical matters.

How to Fill the Form

1. Based on the interface provided, please follow these steps to submit your feedback:

2. Example: Testing Device Type and MAC

3. Contact Information: Please leave your email address or phone number so that our engineers can provide you with one-on-one support. Example: emailTest999@qq.com

4. MAC Address: For hardware-related issues, please accurately enter the device's MAC address, as this will help us remotely locate the fault.

Note: Crucial for troubleshooting optical equipment.

5. Device Type: Select the corresponding model from the dropdown menu. (e.g., HSGQ-5830P)

6. Feedback Content: Use the rich text editor to describe the issue in detail. You can insert images to make the description clearer.



Why Use This Feature?

- Faster Response: Directly notifies our Support and R&D teams, shortening the communication loop.

- Precise Tracking: By binding the MAC address and model, we can analyze the device status more accurately.

- Co-creation: Every suggestion you make could be part of our next system update.

Workflow

Submit: Click "Confirm" to send. 

Review: Technical team evaluates within 24 hours. 

Reply: We provide solutions or updates via your contact info.