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FAQ Category


  • Q What is your MOQ request?

    A Depends on products, different products have different MOQ, pls contact our sales for more details.
  • Q Do you Support ODM/OEM service ?

    A Yes, we can offer the customization service to you.
  • Q Whats is your lead time for shipment?

    A Normally it is 30~45days for Bulk production, but pls contact our sales for more details.
  • Q Does your products support other brands?

    A Yes, all of our products is without lock, support to another brands too.
  • Q How can i be your distributor in our country?

    A Pls contact our sales for distributorship agreement details.
  • Q Are you the manufacturer or trading company?

    A We are the manufacturer, we support factory view tour.
  • Q What is your warranty policy?

    A All of our products offer one year warranty.
  • Q Do you offer free samples?

    A Yes, for some models we are able to provide the free samples for your testing purpose.
  • Q What is the payment methods?

    A Bank Transfer T/T; Alibaba Platform 
  • Q What is your shipping methods?

    A We support Sea/Air /express/Land transportation 
  • Q Does your factory has certificates?

    A Yes we have ISO9001/ISO14001 certificates.
  • Q Are you able to provide the local certificates?

    A Yes, according the contract agreement, we are able to apply for the local certificates for you, such as Postel/CE/Rohs/Anatel 
  • Q Do you offer remote Technical support?

    A Yes, if necessary, we can arrange the remote service to guide you install the products.
  • Q Do you have Cloud Management Platform?

    A Yes, pls kindly register your account www.hsgqcloud.com
  • Q Does your equipments support firmware upgrade?

    Yes, our products can upgrade the firmware via web.
  • Q Where I can download the latest firmware?

    A Pls click the link: https://www.hsgq.com/download.html
    Find the corresponding device model and manually update the firmware through the webpage
  • Q Do you offer COD payment term?

    A Sorry, Currently we are not support this payment term.
  • Q Do you open the private protocol?

    A Currently, we are not able to share the private protocol.
  • Q What do your products include?

    A SFP/OLT/router/ONT/POE Switch etc
  • Q Where is your factory location?

    A We are located at Shenzhen, China.
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