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Q What is your MOQ request?
A Depends on products, different products have different MOQ, pls contact our sales for more details.
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Q Do you Support ODM/OEM service ?
A Yes, we can offer the customization service to you.
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Q Whats is your lead time for shipment?
A Normally it is 30~45days for Bulk production, but pls contact our sales for more details.
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Q Does your products support other brands?
A Yes, all of our products is without lock, support to another brands too.
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Q How can i be your distributor in our country?
A Pls contact our sales for distributorship agreement details.
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Q Are you the manufacturer or trading company?
A We are the manufacturer, we support factory view tour.
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Q What is your warranty policy?
A All of our products offer one year warranty.
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Q Do you offer free samples?
A Yes, for some models we are able to provide the free samples for your testing purpose.
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Q What is the payment methods?
A Bank Transfer T/T; Alibaba Platform
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Q What is your shipping methods?
A We support Sea/Air /express/Land transportation
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Q Does your factory has certificates?
A Yes we have ISO9001/ISO14001 certificates.
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Q Are you able to provide the local certificates?
A Yes, according the contract agreement, we are able to apply for the local certificates for you, such as Postel/CE/Rohs/Anatel
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Q Do you offer remote Technical support?
A Yes, if necessary, we can arrange the remote service to guide you install the products.
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Q Do you have Cloud Management Platform?
A Yes, pls kindly register your account www.hsgqcloud.com
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Q Does your equipments support firmware upgrade?
A Yes, our products can upgrade the firmware via web.
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Q Where I can download the latest firmware?
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Q Do you offer COD payment term?
A Sorry, Currently we are not support this payment term.
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Q Do you open the private protocol?
A Currently, we are not able to share the private protocol.
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Q What do your products include?
A SFP/OLT/router/ONT/POE Switch etc
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Q Where is your factory location?
A We are located at Shenzhen, China.
