Deep Customization To Help Customers Upgrade their Communications

With the deepening of globalization, cross-border business exchanges are becoming more frequent. This time, my colleagues went to the Philippines to better serve local customers and provide more accurate and efficient FTTX solutions by deeply understanding their actual needs.

The purpose of this trip is to deeply understand customer needs and understand their expectations for products in detail through face-to-face communication, so as to propose targeted solutions. At the same time, popularize professional communication knowledge to customers to help them understand the characteristics and advantages of the products more deeply. In addition, according to the actual situation of customers, flexibly adjust the products to ensure that the solutions can perfectly adapt to the business scenarios of customers.

• Preliminary preparation: Understand the communication market environment in the Philippines and the characteristics of customer industries in detail. Plan the schedule for visiting customers and clarify the visit goals and key points of each customer. Make presentations to fully display the advantages and solutions of fiber optic products.

• Demand research: Have in-depth exchanges with customers to understand the specific situation of their business, the current status of the communication system and the existing problems. Through PPT presentations, product prototypes and other methods, introduce the functions, characteristics and advantages of the products to customers in detail. Combined with the actual needs of customers, highlight the core value of the product.

• Solution customization: tailor a complete solution for the customer according to their needs. Detailed description of the specific content, implementation methods and expected results of the solution.

This trip not only deeply understood the communication needs of Philippine customers, but also successfully customized a more suitable solution for customers. By deeply understanding customer needs and providing customized services, customer satisfaction has been greatly improved. Establishing a good cooperative relationship with customers has laid a solid foundation for future business expansion.